Frequently asked questions

No. Guests book through your booking link without creating an account. After booking they get a booking reference and a private link to check the status of their booking.

The venue confirms each booking for this event itself. Your request is saved and you can follow its status through the link you received after booking.

Contact the venue using the contact details shown on its booking page and in your booking status. Keep your booking reference ready.

Venues are added by the platform team. Contact us and we will create your vendor account and send you an invitation.

Yes. Add each location with its own address, timezone and capacity, and create events for each one.

Yes. Alongside regular weekly service you can create single events on specific dates, each with its own booking link.

Per seat or per table, set for each event. You can also change the capacity of an individual time slot or close it to new bookings.

Yes. Every vendor and platform admin account must use two-step verification with an authenticator app.

Yes. Each event can be free, priced per person or priced per reservation. For paid bookings the spot is held for a limited time while the guest completes payment with a secure payment partner.

The spot is only held for a limited time. If payment is not completed in time, the hold ends and the time slot becomes available again.

No. Guests pay on the payment partner’s secure page, so card details are not entered on the platform.

No. Each venue can only see and change its own locations, events, bookings and payments.

Only invited team accounts. The vendor portal and the platform admin portal are separate, and each account can only sign in to its own portal.